- We collect information you provide when you create an account, make a purchase, or engage with our website in other ways.
- This information may include your name, address, email, phone number, payment information, and other personal details.
- We may also collect information about your device and browsing activity, such as IP address, browser type, and page views.
Use of Information:
- The information we collect is used to provide and improve our services, process transactions, send you promotional materials and updates, and respond to your inquiries.
- We may also use this information for internal purposes, such as data analysis, research, and audits.
- We do not sell or share your personal information with third parties, except as required by law or to provide you with our services.
- We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
- This includes using secure servers, encryption, and firewalls to protect your information.
Cookies and Tracking Technologies:
- You can choose to disable cookies in your browser settings, but this may affect the functionality of our website.
- We will notify you of any material changes by posting the updated policy on our website.
- You have the right to access, update, or request deletion of your personal information.
- You can exercise these rights by contacting us at firstname.lastname@example.org
Policies For Mystics Of The Maya
To make your life easier here’s a list of policies (all matching Printful’s!) that you can use for your
store. Use it, lose it, change it, or keep as is—all up to you!
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time
depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control
and is assessed by your local customs office. Customs policies vary widely for every country so
please check with your local customs office directly to see if they apply duties and taxes to your
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your
neighbor’s, get in touch with us at [insert your support email here] with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but
shipping will be at your own cost.
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on
where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about
your tracking or shipment, drop us a line at [email@example.com]
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you
quickly, please email us at [insert your support email here] within a weeks’ time with photos of the
damaged product, your order number, and any other details you may have about your order. We’ll
get back to you with a resolution as soon as possible!
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let
us know by contacting us at [firstname.lastname@example.org]!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of
these apply, please contact us at [email@example.com] with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our
sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let
us know at [insert your support email here] within a week after receiving your order. Include your
order number and photos of the mislabeled item, and we’ll send you a new one, or issue a