At Mysticsofthemaya.com, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible for a replacement item or a return/refund. Please read our return and refund policy below to learn more.
Eligibility:
- Returns and refunds are only eligible for products that are in their original condition and packaging, unused, and in the same condition as when you received it.
- Returns and refunds are not eligible for custom or personalized products, digital products, or products that have been opened or used.
Process:
- To initiate a return or refund, please contact us at ” contact@mysticsofthemaya.com” within 5 days of receiving your order.
- Please provide your order number, the reason for the replacement request, return/refund, and multiple photos of the product issue, if applicable.
- Once we receive your request, we will provide instructions on how to return the product to be replaced or refunded.
- In the case of a return/refund, if accepted, we will process your refund once we receive the returned product and verify that it is in its original condition.
Refunds:
- Refunds will be issued in the same form of payment as the original purchase.
- Refunds will be processed within 5-10 business days after we receive the returned product.
Shipping Costs:
- You will be responsible for the cost of returning the product to us.
- If the return is a result of our error (e.g. incorrect or damaged product), we will cover the cost of shipping.
Warranty:
- If you experience a defect with your product, please contact us at contact@mysticsofthemaya.com to initiate a warranty claim.
Contact Us:
- If you have any questions or concerns about our return and refund policy, please contact us at contact@mysticsofthemaya.com