At, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible for a replacement item or a return/refund. Please read our return and refund policy below to learn more.


  • Returns and refunds are only eligible for products that are in their original condition and packaging, unused, and in the same condition as when you received it.
  • Returns and refunds are not eligible for custom or personalized products, digital products, or products that have been opened or used.


  • To initiate a return or refund, please contact us at  ”” within 5 days of receiving your order.
  • Please provide your order number, the reason for the replacement request, return/refund, and multiple photos of the product issue, if applicable.
  • Once we receive your request, we will provide instructions on how to return the product to be replaced or refunded.
  • In the case of a return/refund, if accepted, we will process your refund once we receive the returned product and verify that it is in its original condition.


  • Refunds will be issued in the same form of payment as the original purchase.
  • Refunds will be processed within 5-10 business days after we receive the returned product.

Shipping Costs:

  • You will be responsible for the cost of returning the product to us.
  • If the return is a result of our error (e.g. incorrect or damaged product), we will cover the cost of shipping.


  • If you experience a defect with your product, please contact us at to initiate a warranty claim.

Contact Us:

  • If you have any questions or concerns about our return and refund policy, please contact us at

How does MOM handle refunds and returns?

Mystics of the Maya ensures that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, design, or simply changed their mind.

However, in case of a damaged product or a manufacturing error, Mystics of the Maya offers a free replacement or a refund if you contact us within 5-10 business days of product having been delivered. Please get in touch with our team using the Contact form and provide clear photos demonstrating the issue.


If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Note that if the order shipping details were incorrect, or if the customer ordered the wrong size or design, Mystics of the Maya will not be held responsible and will not offer replacements or refunds.